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Privacy Policy

This Privacy Policy outlines how Hrvatska Booking collects, uses, and protects the personal information of its users in accordance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679).

Article 1 – Data Controller

The data controller responsible for the processing of your personal data is:
Hrvatska Booking
Split, Croatia
Email: contact@hrvatskabooking.com
WhatsApp Support: +385 97 664 11 38

Article 2 – Data Collected

When using our services or submitting a booking request, we may collect the following types of personal data:

• Full name
• Email address
• Phone number
• Nationality
• Number of guests
• Travel dates and preferences
• IP address and browser data

Article 3 – Purpose of Data Collection

Your personal data is collected for the following purposes:

• To manage and confirm reservations
• To provide customer support
• To comply with legal obligations (tourist registration, invoicing)
• To improve our services and user experience

Article 4 – Legal Basis for Processing

The processing of your personal data is based on the following legal grounds:

• Contractual necessity: processing is required to manage your booking
• Legal obligation: compliance with Croatian and EU regulations
• Consent: for optional communications or newsletter subscriptions

Article 5 – Data Retention Period

Personal data is retained only as long as necessary for the purposes described above and in compliance with legal obligations. Booking-related data may be stored for up to 5 years for administrative and fiscal reasons.

Article 6 – Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

Article 7 – Data Transfers

Your data is hosted on secure servers within the European Union. No personal data is transferred outside the EU without appropriate safeguards, in accordance with GDPR regulations.

Article 8 – Data Subject Rights

In accordance with the GDPR, you have the following rights:

• Right of access to your data
• Right to rectification
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to object to processing
• Right to data portability
• Right to lodge a complaint with a supervisory authority

To exercise your rights, please contact us at contact@hrvatskabooking.com or via WhatsApp at +385 97 664 11 38.

Article 9 – Use of Cookies

The site may use cookies or similar technologies for technical purposes and to improve the user experience. You can configure your browser to accept or reject cookies at any time.

Article 10 – Updates

This Privacy Policy may be updated periodically to reflect legal or operational changes. Users are encouraged to review it regularly. Last update: April 2025.