Faq

Frequently Asked Questions (FAQ)

🏡 Can I book a vacation home safely?

Absolutely! Your safety is our top priority. All transactions are 100% secure and your data is protected. You can book with total peace of mind.

🕓 How long does it take to confirm a booking?

Instantly for most properties! As soon as you complete your payment, your booking is confirmed and you’ll receive an email with all the details.

📅 How do I check if a home is available on my dates?

Super easy! Just enter your travel dates and the number of guests—available homes will show up instantly. Fast and hassle-free!

🧳 What should I bring for my stay?

Most homes are fully equipped! You’ll usually find linens, towels, kitchen essentials, and more. Specific details are listed on each property’s page.

💳 What payment methods do you accept?

We accept all major bank transfers. Payments are smooth, fast, and secure.

✈️ Can I book last-minute stays?

Yes, of course! Many of our properties are available for same-day or next-day bookings. Perfect for spontaneous getaways!

🔄 Can I change or cancel my booking?

Yes! Many of our properties offer flexible change and cancellation policies. We want you to feel completely confident when you book.

🌐 Is Wi-Fi available in the homes?

Definitely! Most of our vacation homes offer free and reliable Wi-Fi, so you can stay connected during your trip.

🧼 Are the homes clean and well-maintained?

Absolutely! Each home is thoroughly cleaned and prepared before your arrival. You can expect a spotless and welcoming space.

🕒 What time is check-in and check-out?

Each property has its own schedule, but most allow check-in in the afternoon and check-out in the morning. Flexible times may be arranged upon request.

📞 Is there customer support if I need help?

Definitely! Our friendly team is available and ready to help before, during, and after your stay. Your comfort is our mission.

🛠️ What happens if something goes wrong during my stay?

Don’t worry—we’re here for you! Our support team is just a message or call away to assist with anything unexpected.

👨‍👩‍👧‍👦 Are the homes suitable for families?

Of course! Many of our homes are perfect for families, with features like baby beds, full kitchens, and outdoor areas.

📸 Are the photos on the site accurate?

Yes! All photos are carefully selected to reflect the real condition of the home. What you see is what you get—no surprises.

🌍 Where are your vacation homes located?

We offer homes in beautiful destinations—beach, countryside, or mountain—you’ll find the perfect spot for your dream holiday.

🧭 Can you help me choose the best place for my needs?

Absolutely! Our team can guide you based on your preferences—whether you’re traveling with family, as a couple, or with friends.

🐶 Can I bring my pet?

Yes! Many of our homes are pet-friendly. Just use the filter to find the perfect stay for you and your furry friend 🐾

🎁 Do you offer discounts or promotions?

Yes! We regularly offer seasonal deals and exclusive offers. Subscribe to our newsletter so you never miss out!

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Privacy Policy

This Privacy Policy outlines how Hrvatska Booking collects, uses, and protects the personal information of its users in accordance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679).

Article 1 – Data Controller

The data controller responsible for the processing of your personal data is:
Hrvatska Booking
Split, Croatia
Email: contact@hrvatskabooking.com
WhatsApp Support: +385 97 664 11 38

Article 2 – Data Collected

When using our services or submitting a booking request, we may collect the following types of personal data:

  • Full name
  • Email address
  • Phone number
  • Nationality
  • Number of guests
  • Travel dates and preferences
  • IP address and browser data

Article 3 – Purpose of Data Collection

Your personal data is collected for the following purposes:

  • To manage and confirm reservations
  • To provide customer support
  • To comply with legal obligations (tourist registration, invoicing)
  • To improve our services and user experience

Article 4 – Legal Basis for Processing

The processing of your personal data is based on the following legal grounds:

  • Contractual necessity: processing is required to manage your booking
  • Legal obligation: compliance with Croatian and EU regulations
  • Consent: for optional communications or newsletter subscriptions

Article 5 – Data Retention Period

Personal data is retained only as long as necessary for the purposes described above and in compliance with legal obligations. Booking-related data may be stored for up to 5 years for administrative and fiscal reasons.

Article 6 – Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

Article 7 – Data Transfers

Your data is hosted on secure servers within the European Union. No personal data is transferred outside the EU without appropriate safeguards, in accordance with GDPR regulations.

Article 8 – Data Subject Rights

In accordance with the GDPR, you have the following rights:

  • Right of access to your data
  • Right to rectification
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to object to processing
  • Right to data portability
  • Right to lodge a complaint with a supervisory authority

To exercise your rights, please contact us at contact@hrvatskabooking.com or via WhatsApp at +385 97 664 11 38.

Article 9 – Use of Cookies

The site may use cookies or similar technologies for technical purposes and to improve the user experience. You can configure your browser to accept or reject cookies at any time.

Article 10 – Updates

This Privacy Policy may be updated periodically to reflect legal or operational changes. Users are encouraged to review it regularly. Last update: April 2025.

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